I placed my order late one evening and was contacted early next morning by the the manager, Laura Davison, who pointed out a problem with my order and offered a solution to it, which I readily accepted. Later that same day my order was shipped and it arrived the following morning. With the modifications suggested by Laura Davison, the manager, I had a wonderful canvas of my youngest grandaughter. Excellent customer care and support by this firm and a well finished canvas. I will be using them in any future photos to canvas and recommending them to friends.