Sharon Cook
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I received the goods from Yoins. I then tried them on and 1) SKUB47416Tribal Print Halter A Line Dress – Is described as A Line – It is not its Straight not A line 2) SKUC80139Apricot Random Heart Printed Halter Knotted Sleeveless Dress – The actual head opening indone is 42 cm and my head is 55 cm so couldn’t fit in. I contacted Yoins and asked for free shipping labels so that I could send the goods back as they were not fit for purpose . This is when the problems started – in approx. 7 days I have received about 20 emails stating that I do not know how to dress myself in the garments purchased, that I can’t dress myself, I am basically lying about the garments, etc. They proceeded to ask for photographs that I should send showing the size of the head section – which I did along with measurements, etc only to be continually told that I was not dressing myself properly , and actually being sent photographs with instructions how to put the dress on. I was horrified by this so started a complaint with Yoins - – I was told that this would be escalated and I would have an answer within 24 hrs. No answer so I prompted by email for an answer as the 24 hrs was coming to a close. Once again – stating no I couldn’t have prepaid shipping labels and insulting images again on how to dress. – I then went back to Chat and after 1hr finally have them agree to refund the cost of the goods minus the shipping cost – DO NOT BUY - CUSTOMER SERVICE IS BAD, COMPLAINTS RUBBISH
Helpful Report
Posted 2 months ago
Yoins is rated 1.41 based on 49 reviews

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