Disgusting service, looking at other reviews, I’m not alone. We are a small company who we’re doing well with an alternative company. We were then told that the smart performance would increase traffic through the website. We have quite literally been on the verge of bankruptcy for the best part of 3 months now. No calls, enquiries or traffic. You can’t talk to any management at all to get your complaint across. You just get passed over from one person to the next. It wasn’t until today that I found out that they have hidden charges within the budget (we thought were going into our campaign). Also, we were not made aware of this. They have continually said sorry but have not sorted anything. Now when we challenge them about our campaign and to why it is not generating calls or enquiries, they just keep saying the same thing…” it can take a while but we will do our best”. I had to coach your specialist and explain why 68p was not working and it should have been about £5-7 per click… their response “we are always learning and will work hard to get it right” Today I was told I couldn’t pause my own budget for the add campaign… “that’s very odd I thought”… when I asked why, they said they can’t tell us that information. The reason is simple, they finally told me that they take money from your budget as a percentage, so really you just paying them silly amounts of admin fees. We were not told about this at all… I will be leaving as many reviews as possible, as I want to save other business from going bankrupt or taking on this disgraceful scandalous service. We are now forced to go down the legal route. In addition, I have been forced to continue with an alternative add campaign company so we are paying double for advertisement fees for the next 4 months. Yell refuse point blank to take responsibility and will not allow you to leave early or compensate for their mistakes. To put this into context here (for people who don’t know about Google campaign is) I started back up with my old provider and within 3 hours, had generated more enquiries than yell did in one month!! I have all the documentation to back everything up. My advice, stay away from yell, seek other services that will actually keep your business going. If I could leave a 0-10 I would. Disgusting Yell, please don’t just reply to this review with a generic “we’re sorry to hear that you have had a bad experience, our advisers and specialists work hard to promote business”…. Just get somebody to call me that can actually do something about this sorry state of affairs. While your at it, take a look at the sheer numbers of disgusting reviews and change your service. Better yet, take it down till you know how to operate a legitimate operation. I wish I had never heard of yell, you have cost me well into 15,000k so far. No business is any good that won’t stand by their mistakes and learn from it. Clearly you don’t care about the future and your reputation moving forward.