This customer service I received was abysmal. I ordered and expected 3 medium and 6 large adult hoodies. What I received are clearly youth and not adult sizes. I rang expecting somebody to be helpful and what I faced was, to be quite honest, somebody trying to squirm out of the problem. After explaining my dilemma, the young lady rightly asked for the chest sizes. I gave them to her and also explained the problem wasn't the chest size, it's the length of the arms on the garment. Which I measured on request. A medium and large both measured at 23 inches. I was then put on hold for around 3 minutes, while she checked the manufacturers dimensions. Which I now believe meant, time to concoct a story. The young lady came back on the phone and said, I've checked and they are adults garments. Even saying, "I'm wearing one of them now. I took off my top and measured it. It's the same!" Like I can see down a phone line. When I asked how can the medium and the large have the same arm length? I was told it's the chest size that matters. Besides they aren't going to go up by a great amount are they?!! I said, they haven't gone up at all. As I've worn medium or large all of my adult life, I measured five medium tops and the average arm length is between 24 and 25 inches. The large tops measure between 25½ and 27 inches. I paid for lettering too. As a new and growing amateur boxing club, the implications of this situation could be dire for our club. The young men paid upfront for their tops, now the club will have to reimburse them and lose money, that we cannot afford to lose. Who now pays for their medical and registration fees? Are Yazzoo going to fund it?