The quality was as expected for the price. Colours are not a perfect match with website. I paid for delivery on a specific date. Delivery was a day late and I didn't get notified that is was going to be late until the actually delivery day.
When I asked for a refund for the shipping considering I paid for a specific delivery date I was told: "the order was now on a Saturday delivery for you at no additional charge because of the delay, and this is normally charged at £27.50+VAT."
I think you can understand my surprise to that comment from a customer services rep. Someone else in the Customer Service quickly corrected this after I challenged the response but my point is:
1. I wasn't notified of the delay until the day of delivery late in the afternoon!
2. I had no notification on when it would be shipped (until I got a delivery text from the courier company the next day)
3. I had to remind them that I paid for a specific delivery date which I think should be refunded if you don't deliver on that day without having to ask for it
Will think twice about using these guys again.
4 years ago
Yazzoo Personalised Clothing has a
4.8
average rating
from
4,773
reviews
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