Firstly I would like to say that the end products that have arrived, are great and the all the children are very happy with them. I did however find the ordering process very stressful, and had to contact the team on numerous occasions because the design did not meet with the requirements that I had stated in my original order. I understand that my order was a little complicated as I was ordering 14 garments, some of which were basic leavers hoodies, some with zips and only a few with names on the arms, but twice I had to contact them as an incorrect name had been put in the '18', the style of '18'was different to what I had requested, the school name was not put on the front, as I had requested, and I was only contacted because the colours of some tops requested were not available. Each time the order was 'corrected' the prices went up, which actually left me out of pocket, because I felt unable to tell the parents that the price had increased for a 3rd time! Despite all this, however, on each occasion the staff were friendly and helpful and, as the whole process took longer than expected, they did speed up the delivery on the order and they arrived in time for the children to have them before the end of term. I appreciate that this is a very busy time for ordering hoodie tops, but I feel that if the details of the order had been taken on board in the initial quote and design, it would have been a much more efficient and less stressful process.