Ordered a leavers hoodie for daughter. No email confirmation, no text confirmation. Ordered immediately after the email from our school was received so would have been in the first 10 orders of 90 at a guess. Only notification I had was that my bank Had had the money taken out and the screen to say order had gone through. On speaking to other parents (who ordered days after me), they had had confirmation on order of receipt, notifications that their order was on the way and texts the same. Nothing for me. Only method of contact was email and robot chat. No one ever responded to my email. Finally got hold of someone on the chat - no phone number at all, who said I ordered late (not true), my order was done separately because I was late (again a lie) and that it was on its way - (further bending of truth). Received 5 days later than most people (needless to say I had a singled out child who didn’t have the jumper on when the entirety of her 90-strong year group had). Each time I was told it was my fault, no apology. Further email received directly from the company then said my order had been dispatched and I would get it on Friday. That never happened either. Order received now. But needless to say had I not contacted the company I doubt my order will have ever been sent. Won’t be using again.