Overall I have been impressed with the help I have received. At all times it has been friendly and makes me more than willing to recommend Yay as a company to use. In confidence, hover, let me share my recent experience which (having run an IT services company in my past) would worry me a little bit. On Thursday (my first day as a user) Meg set me up to use X-Lite and GS Wave. She even stayed late to make sure it was working (it was ad i tested it to my satisfaction). However, come the Friday morning it had stopped working. I made contact with the Chat facility and Lawrence (Laurence) helped to fix the problem (eventually by getting me to install Linphone instead of GSWave). Whilst it worked (and Lawrence was more than willing to help see the problem fixed) i then ended up (over the weekend and into Monday) getting loads of Ghost calls. So I recontacted the chat facility and Meg helped resole the problem (and all is still OK 3 days later) by getting me to go back to using GS Wave. I think (as a non-technical user) that it makes sense to maybe use a more limited range of apps that you know work AND if there are problems, to fix these rather than go to the expedient of trying another app (which on this occasion didn't work). I say this based on my past as at least that way, you are going to get a more consistent user experience rather than different solutions that create more calls in the long term. BUT to repeat, I couldn't fault Laurence's customer service approach, he wanted t make sure I had a working solution. I hope this helps Richard Ashmore 07718 520 048