I approached changing to a VOIP system with some fear. I am a sole trader who is now working at home and so have no IT support and am not technically minded. The Yay.com team were very helpful in explaining how it all works, what the options were and how to set up. The free trial was useful and allowed me to become comfortable when using VOIP before committing to the hardware. The support team were so patient when helping me get the desk phone and the app set up and it has worked like a dream. The app effectively gives me a second phone when I am not in my home office and the clarity of the calls is first rate. I am very happy with the service and the speed and qaulity of the support.