Ordered a holdall which arrived squashed into a cardboard box much too small for it. The bag had scuff marks on the wheels and there were no labels indicating the make etc of the product. I suspect this was a holdall previously returned to the company and they've fobbed it off onto me. Unfortunately as this was a gift it was too late to return it (no instructions or return label included anyway). In addition an additional item I ordered wasn't included and XS stock have ignored my enquiry as to its whereabouts. Very disappointed with the company and will not be using again.