Awful company for returns! DO NOT PURCHASE FROM BUGGYBABY IF YOU THINK YOU MIGHT WANT TO RETURN AN ITEM! I received a gift and returned it as per the instructions and policy. I received proof of postage with a signed for name and photo from the delivery company. When I didn’t receive a returns notification from BuggyBaby I emailed (now over x5 emails) with no reply. There is a phone number but that line is dead. Their customer service is non existent! Gutted I’ve lost out on a item for my new baby and out of pocket to BuggyBaby! I will never shop here again and will warn all friends and family never to also.