Being a 71 yr old ,I thought poor hearing went with the territory ,but recently I could barely hear through my right ear causing me concern .My lad Mike had a successful treatment a while back and reccomended Worcester Hearing Centre . I made an appointment and was early and waited in reception where Michelle on reception offered and made me a lovely cup of tea . Very kind I thought . On time ,Laura the Audiologist came out and escorted me into the treatment room .I had already completed my medical form in reception so she knew my history . I had been using Earol for a few days on there recommendation to try and soften any wax build up . She inspected my ears and then showed me using a mini camera how blocked my ears were . The first session she managed to clear my left ear ,so result ,but my right ear was very blocked and another visit required a few days later .This removed a bit more but decades of build up proved stubborn . Another visit was required . While waiting for the next appointment my right ear was aching and I rang the centre . Alex ,the owner booked me in and made more progress in removing the stubborn wax . By now I knew everyone there ,including the other receptionist Kim .more Earol was needed and another appointment with Alex .finally after four appointments the right ear was sorted and I could hear again .massive result . No extra charge was made and everyone was lovely ,patient,and couldnt do enough to help .The fee of eighty pounds was a bargain in sorting my problem .My hearing is the best I can remember and vital to me as I work in motorsport trackside . Five Star treatment from a fantastic team . "It's a Ten from Len "