I bought a chair marked 'Clearance' at a reduced price in June 2021. 3 issues made me gave 3 out of 5 rating: 1) The delivery team arranged a 1hr time slot, and was on time, but did not give me a call when or just before they arrived. Instead, they left the assembled chair & delivery note at the building lobby. It was crowded and someone might have removed it before I got to the lobby. I gave my mobile number, I think it would be good practice to call the customer for such bulky delivery. 2) I didn't get to speak to the delivery team so was not sure whether the product was cleaned or serviced before delivery. I cleaned it anyway and found a horrible amount of black compacted fine dust in the space below the chair seat. It is disappointing, because even though I got this chair at a reduced price, I still paid a big sum for it, and Wellworking staff must be better-equipped than me (with my wipes) in properly clearning the chair before it was re-assembled for delivery. From my research, other companies (Kings Office Furniture for example) assure customers that used chairs on sale are all serviced before delivery. 3) The chair didn't come with a user guide & specification list. Even something emailed or printed from online would be more helpful, if the original user guide was lost. Other than the above 2, it was alright. I'm trying out my chair, the email communication has been quite pleasant and clear.