I bought the Men’s Derby Tweed Barlaston Shooting Jacket from Walker and Hawkes and I’m very happy with it. The problema is that Walker and Hawkes made a mistake sending to their carrier a comercial invoice without the VAT which was already paid when I bought the garment. So, the carrier invoiced me for the VAT plus their administration fee! I contacted Walker and Hawkes, so they could solve the problem and get me a refund of what I paid the carrier and, instead of solving the problem that was their fault having issued an incorrect invoice, they told me that I had to talk to the carrier – that I have to say was theirs and not mine. Nevertheless, I contacted the carrier, and I was able to solve the problem by myself. Amazing customer care! Evidently by the carrier, not Walker and Hawkes. If you buy at Walker and Hawkes’ online shop from outside of the UK be careful because they don’t update the exchange rate of the Pound against the Euro or the Dollar. So, I recommend that you buy in Pounds and see what real rate you get in your preferred currency. As I’ve already said, awful service.