Ok right let’s start with a common theme on VanStyle reviews “I wish I had read the reviews”. Ok so long story short, needed some items for my van, had a week off work to do it, ordered the items, no update on shipping after a few days following confirmation of my order. and payment being taken immediately. Dropped them an email, no response, tried calling, was in a queue of 13/14 people (says a lot eh) so no chance of getting through. This went on for a couple of days. Time running out on my leave from work so I re ordered the same items from another supplier (arrived within 48 hours CEN AUTOMOTIVE). Tried again to contact VanStyle to advise to cancel the order, it didn’t appear to have been shipped and I had now bought elsewhere. Advised don’t now send or I’ll refuse delivery but still got nothing back or refund.
Next thing I get a notification from DHL to advise they were bringing the items! So I tried to contact again to ask them to cancel as I’ll refuse delivery actually trying to save them the cost believe it or not (couldn’t get through again). Tried to contact DHL but advised by them I had to let delivery be attempted to refuse it, so had to take a day off work in case it was left with a neighbour (heaven knows what effort getting it all picked up for a refund would be). Delivery guy knocks to advise the items are all over his van as they had packed van carpet on roles sticking through plastic bags with 12 tins of contact adhesive in with them that had burst (excellent care of items). Lucky I was refusing it as it wouldn’t have been for for purpose anyways.
In the end had to open a PayPal case, no response on this or to PayPal, had to wait best part of a month to get a refund. STAY WELL AWAY FROM THIS LOT. It’s not even that cheap when you add on the shipping which is pricy especially when it lands like this lot did.
10 months ago
Vanstyle has a
4.5
average rating
from
3,507
reviews
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