ABSOLUTELY USELESS, UNHELPFUL COMPANY TO DEAL WITH. Ordered an item via the website Sunday night, instantly noticed I'd incorrectly ordered a item. Emailed within 10 minutes to ask them how we can rectify it (with me paying the additional cost). Monday morning at around 11am, no reply. Call them to be in a queue for over an hour and half, in which time approximately an hour in I receive a "dispatched email". Finally get through and the customer service representative who ignores the fact I'd emailed to rectify the issue and tells me "it's not my fault you ordered the wrong item". Completely unhelpful! No offer to cover the return and additional postage costs that they're now going to cause me to incur! Disgraceful! Maybe look at getting more staff to deal with emails and phone calls!