Will never use this service again. Was lured by their lower prices and ease of booking - they are clearly a parent company that contracts work out, and then takes no responsibility. Booked a transfer in Dubai where the driver showed up on time for a 40 minute drive. He got lost multiple times and struggled with his GPS, often looking at his phone and almost rear-ending other cars. Our journey took almost 2 hours. I took multiple photos with time stamps and showing our location as anywhere but where we needed to be and sent them in requesting a refund. Transfeero claimed they could not validate my concern and immediately closed the chat function in my profile to no longer discuss it. Terrible customer service - washing your hands of your contractor massive mistakes. Do not book with them - if something goes wrong, you will have no assistance.