I canceled a booking on the Transfeero site many days in advance of the booking and booked with a local Italian company that was considerably cheaper (100 euros cheaper). I checked that the booking showed as canceled on the Transfeero site and then closed my laptop. I took the ride from the local service with no issues whatsoever. To my amazement, I got a text from Transfeero saying that my driver would be there at the originally scheduled day and time. (I changed the date and time in my new alternative booking.) I immediately texted and called the driver to say that the booking had been canceled days ago and told him not to go to the pickup site. I also contacted Transfeero via phone and text FIVE hours before the pickup time. Long story ... short. They say that I never canceled the booking and would forfeit the full cost of the ride! I am an intelligent person who knows how to use my laptop and would admit if I screwed up and forgot to cancel a booking. I simply could not believe this. I signed into my Transfeero account after receiving the text to see that the booking now showed as "upcoming"! I told Transfeero that I had canceled and had confirmed that the booking showed as "canceled" on their site. I told them I even completed Transfeero's survey asking why I had cancelled. They said too bad - they were going to keep the $360 car service fee that I had prepaid. Something is wrong with their website! I talked with a friend who is an IT specialist who told me that there are many ways that this could've happened on Transfeero's end. (Errors, crashes etc happen that drop data or data get lost when installing a backup.) As further support that their back office is screwed up, I noticed that my booking continues to show as "upcoming" on their site. Clearly, there is a bug that they need to fix. Don't book with this service - there are cheaper, reliable options and Transfeero's back office and customer service obviously sucks. Unfortunately, I relied on the "5 star" reviews without reading the 1 star reviews. Date of experience: October 15, 2023