Transfer turned up without a child seat as requested. I rang Transfeero but they were unwilling to organise an alternative transfer which left me, my wife and 1 year old left stranded at our hotel and having to call a very costly private taxi to get to the airport in Portugal. On return from holiday, I raised a complaint to Transfeero which I had to chase on several occasions and they have not honoured a refund. Instead Transfeero have washed their hands of my experience and advised I need to speak directly to the company that they sub-contract transfers to (even though my booking was with Transfeero and paid to Transfeero). Disgraceful lack of ownership for poor experiences and will be staying well clear of this company in future.