The pictures including measurements for sheds are misleading and the 'technical information' on the shed size was wrong for the total length. Customer Service was immediately rude and defensive as though it was my fault when I called and asked for the shed to be returned. Eventually, she said she'd speak to her 'senior' when she could and hung up on me, without any idea of timeframe. The 'senior' manager called back shortly after and was just as rude, she started the call angry for no obvious reason. I asked reasonable questions such as: when I will hear about the collection? Could I speak to someone to plan the delivery? And when will it be collected? She remained angry and wouldn't give me any useful information. Just telling me they'll email me with a date and there was nothing she could do. Overall poor product and terrible service.