Bed as expected as direct from manufacturer. The Sleep Station customer service seems reactive only as after 4 weeks of no news they had to be chased several times for information about delivery when it came to light that the delivery time had grown to 6 weeks plus. The Sleep Station was not aware of any delay until contacted, and their delivery company did not appear to be under their control. This was an anxious experience where you wished you had purchased somewhere else as you did not feel like a valued customer during the order process. The Sleep Station promised in writing that they would send a goodwill gesture of £30 and 2 pillows; but they did not do this despite reminding them after the completed delivery….. Be aware the delivery company does not assemble the beds. They also scrap the old bed and or frame. If you want all or part of your old bed to go to charity you will need to do that yourself.