Whilst the cost differential to insure the jewellery without supplementary home security was the deciding factor in selecting Stanhope over its competitors, the overall administration process could be improved. Despite forwarding current jewellery valuations on the same day as paying the fees, on 24th October, several emails were received stating that Stanhope was still awaiting initial insurance valuation. Having contacted Stanhope on the 7th of November, the client advisor apologised and acknowledged the receipts had been provided. To prevent the jewellery from being underinsured, new valuations were submitted to Stanhope on the 13th of November. Unfortunately, the new policy issued was missing one item of jewellery. Again, Stanhope had to be contacted to explain the error and enable the correct policy to be re-issued. Attention to detail requires improving.