Hi, Where to start. I had an issue with my Bambu Labs P1S Extruder as it just stopped feeding and the hot end had blocked, what part caused what is debatable. However I logged a ticket with Bambu Support for the issue and the E3D Hot end. After much chasing Bambu almost a week later responded saying I had to go via Solid Print 3D as that is where the printer was purchased, I stated at the very beginning where i purchased the printer however it didn't make any odds. Now its a week since logging the ticket, i emailed Solid Print 3D Technical Support and bang on 9am the next morning (Sent the email at around 10pm) I received a call from George at Solid Print 3D and I explained the issue regarding the extruder and the hot end (I never got the E3D 0.4 from Solid Print 3D either). George immediately said he would pop a new extruder in the post and that I will receive it the next day, he also as an amazing gesture asked if a 0.6 E3D would help me out as the 0.4 had failed and they only had the 0.6. This was amazing news to hear and such an amazing gesture and showed that they genuinely cared about the customer and Ive only ever purchased a single printer from them, im not a business customer spending thousands. I am just a member of the public who purchased a 3D printer for my hobby. I received the extruder and E3D Obxsidian 0.6 the next day at 10:45am and was setting a print up by 11am. I cant express how important it is to know that a supplier like Solid Print 3D is in your corner. Bambu Support are heavily pressured and very busy so waiting on them can be very timely. Solid Print 3D helped me out there and then - painless and they went above and beyond which is a very common phrase heard when speaking about Solid Print 3D in the printing community. Bambu Support took a week and I got no where fast. Solid Print 3D was under 24 Hours (unbeatable, phenomenal service). George was extremely knowledgeable and understood Bambu printers like the back of his hand, but not just Bambu but all brands and it was great to speak with him. I have to say that the service received from Neil and George is simply exemplary and to know I have their support with my purchases from them is extremely reassuring to know.