Miracle workers! We have previously made some silly mistakes with our finances and these mistakes, even when fixed, stay on your credit files for years which has caused us a lot of issues. We’d been rejected countless times for a mortgage and when I reached out to Simply it was with the expectation of yet another rejection. However in the same day I enquired I received an agreement in principle! We then found a house we loved and made an offer that was quickly accepted. It started getting real and very scary at this point! My main contact in the early stage was Jenny. Her dedication and professionalism was just outstanding, not to mention she’s such a friendly lady too! She had to reassure me constantly that we were doing ok, I asked so many silly questions but she never made them feel silly. There is a lot of paperwork to get through but with Jenny’s support she made a very painful process seem simple and uncomplicated. Once the paperwork was completeI was then passed to Lauren who handled the underwriting stage. Just like Jenny, Lauren was very patient with us and made things seem simple. She very quickly moved our case through underwriting to getting the full application in. This point for us was terrifying as we were just expecting another rejection! The case was then handed to Carmen who, like Jenny and Lauren, was so lovely and friendly to work with! Carmen finalised everything with us, and today She delivered the incredible news that our mortgage has been formally offered! Through the process we also spoke with Aaron and John who, like the girls, we’re so supportive, friendly and helpful. It’s a long process with a lot of paperwork but it’s so worth it, they have made our dreams come true! An absolute dream company to work with, customer service, professionalism and attention to detail is second to none.