I'd read the reviews of Simply Adverse and thought they were a little too good to be true, especially after being told by other brokers that it would be very challenging to find me a remortgage. Within minutes of me emailing with my initial enquiry Adrian responded with a friendly, supportive and most importantly, non judgemental email assuring me they would do their best to help and setting out the steps and processes that would be involved. I realised from the amazing customer service at this point that the reviews weren't too good to be true as my initial experience reflected the experience of many others, and continued to do so. Communications at each stage were clear setting out what the process was and who would be involved and responses to questions made quickly. After an in principal decision was granted, Jenny took over the case to finalise the details before Nicole oversaw the actual application and the final stages of the process. I wasn't just lucky in getting a good person, each member of SImply Adverse's team that I dealt with demonstrated the same great values and approach. I felt informed and in control and they were able to find me a great remortgage which has relieved my financial pressures and worries. If you are stressed and worried and need help don't hesitate to contact them - they are an excellent friendly team.