Quick response but was only offered a credit note and not a refund for faulty socks. The replacement pair also had to be returned as the design has changed and are very uncomfortable, I was also informed that only a credit note would be given. This is no good to me as I feel Sealskins have reduced in quality but the high price tag remains. I replaced my previous socks, which I’d had for many years, in August. I am still without any waterproof socks due to Sealskinz faulty design and I’m forced to try a different Sealskinz design because of the credit note when I have lost faith in the Sealskinz brand now.