My wife and I had been with Bupa for 15 years. We never claimed but the premiums kept going up. Bupa's renewal at the end of 2019 included a 20% increase so I decided to look around. Luckily I read an article on Health Insurance in the Telegraph. The article mentioned Sanbourne so I got in touch with Andrew Burton. He looked at various options for us and finally recommended Axa which saved us 40% against the Bupa renewal quote. Furthermore, we got slightly increased cover with Axa. And this year he has achieved a 5% reduction on Axa's second-year renewal. On top of that, they answer questions quickly even over the weekend. You are unlikely to find a better broker.