One star is way too much for this “tracker”. I cho to buy as is double the price of others, so you expect the you get better service. For one month, the only thing I can hear from the support team is what the device cannot do. I'll start with that the positions showed in the app are often not accurate, it happened many times that my cat is my garden and I can see it, but the app is showing him a few houses away. They offer live tracking, for a month live tracking worked three times for me, the rest of the time the collar has no connection. A few days ago my cat come home without a collar, they advised me to make my home station mobile and go out to search it, they sent me a screenshot with possible position of the collar, I walked nearly twice the diameter they showed me, and guess what, no collar found . The customer service is offering me to buy a new one, so why a reasonable person would like to buy a second time a product which clearly doesn't work as they claim???