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petTracer Reviews

4.4 Rating 232 Reviews

87 %

of reviewers recommend petTracer

Company Reviews

4.4

Based on 232 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours

About petTracer:

Know your cat’s whereabouts
The world’s most advanced GPS Cat Collar

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petTracer 5 star review on 19th February 2024

petTracer 5 star review on 24th August 2022

petTracer 4 star review on 19th August 2022

petTracer 5 star review on 19th August 2022

petTracer 5 star review on 19th August 2022

petTracer 5 star review on 19th August 2022

petTracer 5 star review on 19th August 2022

34

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the moment the only thing I like is the collar shape of it. The response time is very slow, the accuracy is good but the signal is temperamental to say the least. The cat is right in front of me and the app shows no signal from the GPS or the collar, how can that be? The resolution of the map is not great and the frequency of the signals is too sparse. At this point if I could send it back I would”

Hi Marianthi, Thank you for your review. We understand you love the collar and not happy with some things so will answer. The "response time is very slow". I assume you are referring to the GPS positions. You can change the mode and get a signal every few seconds if you want, most of the time a signal every few minutes is enough for normal day tracking and this can be changed on the fly when the cat is wearing the collar. The resolution has unfortunately nothing to do with petTracer as we use Google maps. Have you tried getting in touch with us about sending it back? Depending on how long you've used it we will help you out as much as possible. Best wishes

“we are finding it difficult to use the 'Activate search mode' facility. Either we are doing it wrong or it is to complicated to use. Can you help please. Kind regards Mr. SJ Perry”

“I have used Petracer on my cat in both he UK and Australia. Once the GPS was setup the system worked very well . It was a bit difficult to setup but Petracergave valuable assistance by suggesting I went to the highest point in the house to arrange the GPS fixing. Regards Graham and Judith”

“The collar worked fine for the first month and then stopped working. No idea why. Can’t get it to work even after resetting. Really disappointed as it was so expensive I thought it would work. Also when the collar is indoors you need a portable power supply attached to the radio transmitter to be able to walk around to try and find the collar. Overall very expensive and I’m disappointed that it stopped working so soon after purchasing. I would not recommend this to anyone.”

Hi Emma, Please email us to support@pettracer.com. Your collar might be faulty and we will be more than happy to fix it or replace it. In the extreme cases that you need to find a cat which in trapped indoors, locked garage, shed etc where there will be no GPS signal you will need a powerbank to be able to use the Radio technology and find your cat. This should not happen very often and it will help you where any other tracker will not. Please do email us we are happy to help you.

“Not particularly happy with pet tracer. The collar is indeed light, but it’s pretty much useless for locating the pet. You know roughly where it was recently, but you can’t actually navigate to your pet. The best it does is tell you whether the signal is getting stronger or weaker. I regret buying a year’s subscription and am currently trying out a different location system.”

Hi Nina, Thank you for your review. We are not sure why you would say that petTracer is "useless for locating the pet". It actually does that locate cats very well as you have pointed out. It will not however, when using the Radio option give you directions or place your cat on the map. It will tell you however if you are getting closer or further away from the collar. That is the extent of what Radio can do which has helped many customers to find their cat when they were trapped indoors and GPS was not working. Please note that when your cat is outdoors and there is GPS you will get a location in the map.

“Overall very happy with the product. It's small enough to not bother our cat and easy to adjust for his neck size. It's not yet once fallen off after a few months of use and is great for seeing where he has been. The only one criticism would be the option for when your first starting out to have the ability to keep Active Search mode on indefinitely and for it to disable on very low battery. This would help to build up a good picture of where your cat has been. But overall, it's fantastic!”

“I would highly recommend PetTracer, it’s absolutely brilliant. We are so impressed with how it works and the peace of mind knowing where our cat is at all times! It shows you hot spots too where their favourite spots are!”

“Pet Tracer is absolutely brilliant. We got it for our cat after he went missing for 18 hours. It’s accurate, easy to use and we can see exactly where he’s been so he won’t be missing again. Easy to monitor and charge and it’s so lightweight our cat who already wears a flea collar doesn’t notice it. Wonder what we ever did without it before!!”

“We (myself and Arlo the cat) have been using petTracer for just over a month now. It provides reassurance to me that I know where he is especially as he is a young cat exploring the outside world for the first time. The size of the collar means it isn't too heavy or bulky for him and it doesn't seem to bother him at all. It is very easy and quick to charge. When I need to use the find mode it is normally very accurate. Although he never normally strays far!”

petTracer 5 star review on 19th February 2024

“Very good, we haven’t lost our cat since taking the petTracer. Lost the collar though a couple of times but found it again with amazing accuracy which is reassuring. The only criticism is that it is a bit bulky for our small cat.”

“product very reliable, the 4 times one of my cats has lost the collar after using over a year, we've managed to get it back. location of the cats is quite accurate, however the 1/2 mile radius stated is not accurate. the collar works great locally. only feature missing is a cat at home when entering the wi-fi area or aerial vecinity, that would be quite useful”

“Really like petTracer Arlo recently lost his Collar and they were very helpful when trying to find it”

“Our cat wears her collar when she goes outside. We find it reassuring being able to track her - especially as we have moved house recently. It’s interesting to build up a picture of her territory and to see how far she roams (which isn’t very far at the moment!) Gives us great peace of mind when our cat is out and about as we know what scrapes cats can get into! Our previous cat got locked in a shed for a few days - if she’d been wearing a collar we’d have been able to find her. (Thankfully she was found by chance but the collar would have saved her and us three days of stress!)”

“Unser 1jähriger Kater trägt das Pettracer-Halsband seit 1 Jahr, deshalb konnte er auch schon so jung herum strolchen. Es funktioniert einfach perfekt und so bin ich sicher, wo er steckt und wo ich ihn finden kann. Ein sehr wertvolles Tool für ein sicheres Katzenleben! Vielen Dank für die tolle Erfindung! Elisabeth und Kater Samy”

“We bought PetTracer because 2 of our cats are too small for other makes of tracker but we're disappointed. For getting a general sense of where they hang out its ok. The battery life is ok. I've been putting off leaving a review because I don't want to be negative but it seems that it doesn't take much for there to be no available signal so there can be very long gaps in knowing where the cats are. The whole rigmarole of making the home station mobile is a massive hassle and doesn't always work in our very ordinary neighbourhood. So now one of my cats is missing and there's no signal, no recent update and we are frustrated and despondent. Small detail - the coloured tape for the collars doesn't stick on well and gets very worn quickly. What should have brought us peace of mind and kept our cat safe has done neither.”

“Set up was straightforward although not clear why the need to instal to PC/MAC when the mobile App is the more useful platform to use. Generally, the location of the cat is fairly reliable although sometimes location points can be a bit rogue and off the patch. That said over the course of a number of hours you get a good picture of broadly where the cat is. The fluorescent bands we bought both came off in a matter of days so these need rethinking. We’ve bought an entire roll on Amazon for considerably less money! Also had to re glue the inner rubber reduction band as the adhesive didn’t last long. Sometimes the app logs out for no reason and it won’t log on again until you get back to near the station. A good addition would be a beeper. This would help locating a lost collar which we had to do. The location wasn’t quite where the App said it was. A beep would have saved us a couple of hours! Sorry lots of gripes. But customer service is excellent. Email only but all queries and questions have been answered promptly and professionally and personally written - no cut and paste, all friendly and supportive. There is no phone or live chat so don’t know why that is an option below?”

“Excellent, useful device. Had one for well over a year now and can highly recommend it. The chances of finding your cat with this collar are so much higher than without it. The battery life, low radiation, GPS and radio tracking set this apart from other options. Some things missing to make it perfect: the most notable missing thing is an option to have the collar beep, this would make tracking far, far more effective. Lower profile collar would be better too, without the big bump. An auto alert if the cat goes a certain distance away would be useful too. If those could be implemented this would be the perfect product. Without those it's still a very good product and I can thoroughly recommend it. 4.5/5”

“Purchased collar didn't work properly from onset then completely stopped working said they were sending new one out but still haven't received yet !!!! Luckily our cat came back when it stopped working. Terrible product that hasn't been tested properly stay away !!!”

“These guys are the best when it comes to tracker collars for cats, I’ve had them for a over a good year now and the customer service is next to none 5 stars 🥇I can track my cats with the app on my phone no problems and if they ever go missing for a while I have used it to track them down and I’ve found my cats every time with it. If you love your pets and want to know where they are this system is top dog!!!!”

“So, so glad we invested in the petTracer. The customer service was amazing and were available at all hours to help with setup. It has provided with such peace of mind! Would definitely recommend.”

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petTracer is rated 4.4 based on 232 reviews