petTracer Reviews

Name: petTracer
Rating: 4.41

4.4 Rating 238 Reviews

86 %

of reviewers recommend petTracer

Company Reviews

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4.4

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About petTracer:

Know your cat’s whereabouts
The world’s most advanced GPS Cat Collar

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petTracer 5 star review on 19th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have two rescue Maine Coons who had never been given access to outside before, so naturally I wanted to give them the best life they could have while keeping a close watch on them in their naivety. PetTracer has done exactly that. When one cat came home without his collar and the signal was lost, Zoe from PetTracer was in constant contact with me, advising where the collar was most likely lost, quickly answering all of my questions with an incredible degree of patience (I’m a *very* attentive cat owner/housemate!) and advising on, and quickly arranging, the replacement. I can’t recommend them highly enough. Yes it’s expensive, but it does so much more than other pet trackers. It works outside and indoors meaning that if your cat (like mine) likes to investigate any open shed/garage/greenhouse you’ll still be able to find them. There are lots of options out there, but I would recommend this one. All my thanks to Zoe!”

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“PetTracer have been exceedingly helpful to me and I cannot recommend them highly enough. I bought a second collar to track my cat as he wanders widely and is always out. So far it has tracked him for at least 1km away from home, but the base station has to quite high up. Once he lost his collar in a thick hedge and I was able to locate it because of the LED light. An excellent feature, but it has to be as it is getting dark. The second collar proved to be faulty but it was speedily replaced with a new one at no cost to me. Overall the service has been excellent and courteous. Thank you PetTracer.”

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“Customer service has been excellent,had excellent response time, answered all my questions,solved the situation,loads of patience,took me hours to get It set up,due to my own frustration of not getting it to work I sent item back,and received full refund,plus my cat wouldn't wear the collar,collar was 2 big for her and my cat will turn on you if I tried to put it near her,she refuses to wear 1,the collars I think are more for a big cat like a big feral male,the collar put me in mind of wonder women's head band ,bit to thick for my cat,and I found if the collar if indoors it won't pick up the cat ,the collar has to be outside,can't say about the range as cat wouldn't wear it,but all in I'd give it 4.7 stars ,only because of the shape of collar and I didn't like the band ,think I put the band on wrong,I prefer a break away clip as a whole collar,ty”

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“At first this looked like a very good product. It was reassuring to know where our cat was and what his usual range/territory is. However, the base station has only ever tracked the collar for a maximum distance of 200 meters. To see where our cat had been beyond that we had to wait until the collar came back into range. The idea of being able to search for him if he became trapped was particularly reassuring. However, in practice it simply did not work. Our cat lost his collar but fortunately did make his own way home. Starting with the last gps location we started to walk out cat's entire territory using the search function. It was totally useless and failed to make contact with the lost collar. Very good job our cat made its own way home, had he been trapped/injured we would never have found him. Doesn't appear this product is all it's cracked up to be.”

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“GPS collar is quite pricy but it does work. Customer service is OK, at least they reply to you enquiries.”

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“I adopted a 2 year old Maine Coon who had never been allowed outside before. I had given her a slow introduction to the garden, on a harness, so she was familiar with "home" but naturally, on day one without the harness, she went over the fence into the neighbouring allotments! She was gone all day and well into the night. The tracker meant we were able to locate her hiding in a pile of pallets - not sure if she was stuck or just scared. Either way, we were very glad to be able to find her. The only reason I'm not giving this 5 stars is the flashing blue light! I appreciate that it is a good indicator that everything is connected and working, but as I have to keep it on my bedroom windowsill for the best position for the garden, the blue flashing light keeps me awake and I'm sure it's not too pleasant for my neighbours either! As I currently keep the cats in overnight, I can the device off, but when they are allowed out at night I'll have to cover the blue LED.”

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“For the moment the only thing I like is the collar shape of it. The response time is very slow, the accuracy is good but the signal is temperamental to say the least. The cat is right in front of me and the app shows no signal from the GPS or the collar, how can that be? The resolution of the map is not great and the frequency of the signals is too sparse. At this point if I could send it back I would”

Helpful Report

Hi Marianthi, Thank you for your review. We understand you love the collar and not happy with some things so will answer. The "response time is very slow". I assume you are referring to the GPS positions. You can change the mode and get a signal every few seconds if you want, most of the time a signal every few minutes is enough for normal day tracking and this can be changed on the fly when the cat is wearing the collar. The resolution has unfortunately nothing to do with petTracer as we use Google maps. Have you tried getting in touch with us about sending it back? Depending on how long you've used it we will help you out as much as possible. Best wishes

“we are finding it difficult to use the 'Activate search mode' facility. Either we are doing it wrong or it is to complicated to use. Can you help please. Kind regards Mr. SJ Perry”

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“I have used Petracer on my cat in both he UK and Australia. Once the GPS was setup the system worked very well . It was a bit difficult to setup but Petracergave valuable assistance by suggesting I went to the highest point in the house to arrange the GPS fixing. Regards Graham and Judith”

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“The collar worked fine for the first month and then stopped working. No idea why. Can’t get it to work even after resetting. Really disappointed as it was so expensive I thought it would work. Also when the collar is indoors you need a portable power supply attached to the radio transmitter to be able to walk around to try and find the collar. Overall very expensive and I’m disappointed that it stopped working so soon after purchasing. I would not recommend this to anyone.”

Helpful Report

Hi Emma, Please email us to support@pettracer.com. Your collar might be faulty and we will be more than happy to fix it or replace it. In the extreme cases that you need to find a cat which in trapped indoors, locked garage, shed etc where there will be no GPS signal you will need a powerbank to be able to use the Radio technology and find your cat. This should not happen very often and it will help you where any other tracker will not. Please do email us we are happy to help you.

“Not particularly happy with pet tracer. The collar is indeed light, but it’s pretty much useless for locating the pet. You know roughly where it was recently, but you can’t actually navigate to your pet. The best it does is tell you whether the signal is getting stronger or weaker. I regret buying a year’s subscription and am currently trying out a different location system.”

Helpful Report

Hi Nina, Thank you for your review. We are not sure why you would say that petTracer is "useless for locating the pet". It actually does that locate cats very well as you have pointed out. It will not however, when using the Radio option give you directions or place your cat on the map. It will tell you however if you are getting closer or further away from the collar. That is the extent of what Radio can do which has helped many customers to find their cat when they were trapped indoors and GPS was not working. Please note that when your cat is outdoors and there is GPS you will get a location in the map.

“Overall very happy with the product. It's small enough to not bother our cat and easy to adjust for his neck size. It's not yet once fallen off after a few months of use and is great for seeing where he has been. The only one criticism would be the option for when your first starting out to have the ability to keep Active Search mode on indefinitely and for it to disable on very low battery. This would help to build up a good picture of where your cat has been. But overall, it's fantastic!”

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“I would highly recommend PetTracer, it’s absolutely brilliant. We are so impressed with how it works and the peace of mind knowing where our cat is at all times! It shows you hot spots too where their favourite spots are!”

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“Pet Tracer is absolutely brilliant. We got it for our cat after he went missing for 18 hours. It’s accurate, easy to use and we can see exactly where he’s been so he won’t be missing again. Easy to monitor and charge and it’s so lightweight our cat who already wears a flea collar doesn’t notice it. Wonder what we ever did without it before!!”

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“We (myself and Arlo the cat) have been using petTracer for just over a month now. It provides reassurance to me that I know where he is especially as he is a young cat exploring the outside world for the first time. The size of the collar means it isn't too heavy or bulky for him and it doesn't seem to bother him at all. It is very easy and quick to charge. When I need to use the find mode it is normally very accurate. Although he never normally strays far!”

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“Very good, we haven’t lost our cat since taking the petTracer. Lost the collar though a couple of times but found it again with amazing accuracy which is reassuring. The only criticism is that it is a bit bulky for our small cat.”

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“product very reliable, the 4 times one of my cats has lost the collar after using over a year, we've managed to get it back. location of the cats is quite accurate, however the 1/2 mile radius stated is not accurate. the collar works great locally. only feature missing is a cat at home when entering the wi-fi area or aerial vecinity, that would be quite useful”

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“Really like petTracer Arlo recently lost his Collar and they were very helpful when trying to find it”

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“Our cat wears her collar when she goes outside. We find it reassuring being able to track her - especially as we have moved house recently. It’s interesting to build up a picture of her territory and to see how far she roams (which isn’t very far at the moment!) Gives us great peace of mind when our cat is out and about as we know what scrapes cats can get into! Our previous cat got locked in a shed for a few days - if she’d been wearing a collar we’d have been able to find her. (Thankfully she was found by chance but the collar would have saved her and us three days of stress!)”

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“Unser 1jähriger Kater trägt das Pettracer-Halsband seit 1 Jahr, deshalb konnte er auch schon so jung herum strolchen. Es funktioniert einfach perfekt und so bin ich sicher, wo er steckt und wo ich ihn finden kann. Ein sehr wertvolles Tool für ein sicheres Katzenleben! Vielen Dank für die tolle Erfindung! Elisabeth und Kater Samy”

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petTracer is rated 4.4 based on 238 reviews