I phoned ahead to see if I needed an appointment to purchase a hat and was told that I could just walk-in. This advice was friendly and helpful. Excited at the prospect of visiting this shop I paid for a rail ticket from Oxford £40 return and my friend also paid for a rail ticket from another part of the country at £40 return. I brought with me my Mother of the Bride dress and shoes to ensure a perfect match to a hat. On arrival at the shop I was met with a cold welcome, feeling awkward I said I was told I could walk in to look at hats. The Sales Assistant then said to me "well you can look but we don't have any time to help you!" This completely burst my excited bubble and if the wedding was further away in time I would have walked out there and then. I said to the assistant politely that I was disappointed as I was expecting some help. This improved the situation and she and another assistant both helped. I left with a fabulous hat that I love but was not invited to try my outfit on with it! I spent £255 within 10 minutes of arriving. They need to remember every customer counts and this supposed to be an exciting purchase.