Sadly in my case, it was a question of premium prices for poor service. I paid a total of £43 because I needed to receive the item for the next day before going on holiday, choosing 24 hour tracked shipping. I placed the order 15 minutes before the 3pm cutoff, cutting it fine I admit (but why write it if you're not going to abide by it?) I answered questions about existing health conditions etc, placed the order, and it sat there being 'approved by the prescribers' - only being sent out on Tuesday. I ordered it on Friday hoping to get it on Saturday. The same item can be found elsewhere for less than £30, so I'm pretty annoyed and wouldn't use My Pharmacy again.