My products arrived promptly. The lead I loved from the start. The harness I struggled with and I wondered if it was going to work for my dog. I contacted Customer help. It was not possible as far as I could see to phone and at first, I could not work out whether I was in a live chat situation or email since the screen appeared to show a potential support person poised to 'speak to me). As it was a bit confusing and I could not speak to anyone I gave 4 rather than 5 stars. It turned out to be more email based and the support person was very helpful and I was able to work through the issues with him. Resulting in me persevering with adjusting the harness and keeping it. I had spent a long time researching suitable harnesses and it did seem to be perfect for my needs.