A so much nicer setting than some, and a very efficient but friendly and helpful service. They managed to find a specific piece of music for us that was not 'on their list' and everything went very smoothly on the day, thank you! My only comment would be that, because of the understandable 'conveyor belt' nature of these things, with a different party booked in each hour, you have to be rushed off. That is fine and we understand it has to be that way, but people naturally tend to stop immediately outside in the covered area to chat on exit and then you are under pressure to try and usher them away when of course they all want to speak to you and be sympathetic etc so you feel very rude. If people are not able to attend the wake afterwards, you also lose the opportunity to just have a quick chat whilst there, so perhaps some thought could be given to an area set slightly away, where the Undertakers don't have to keep pressing you to get everyone to leave? Perhaps there could be an 'arrivals area' for those waiting before a service and a 'departure area' for those after, so neither are a problem to the other and are not physically 'in the way' like you are in the exit area at the moment - it would make a big difference I'd say. Undercover ideally!