Rarely do I write a review and its a shame that I need to do so this time. A great company with good well priced products and great to deal with when everything is going ok. However once you raise an issue which I have done now on two occasions I feel very let down with the customer service side of things and it dosen't appear that the customer matters very much. On the latest occasion I had a fermenting thermostat which stopped working just out of warranty and after about six to eight uses. I was offered a 25% off a new one but when I emailed back to discuss as I didn't think that was acceptable the email was never answered. I do not believe that after so little use the thing was fit for purpose and asked if they would go back to their supplier on my behalf. Having now read other reviews it looks like a similar problem is occurring with other customers too. What a real pity for what should be a great little company