I've been buying from Lovebrewing since 2014 Visiting their Chatsworth shop on Sundays twice a month & ordering online at least once a month & spending on average 2 thousand pounds a year. Last month I ordered a Rose Wine Kit And they sent me a Wine kit that was marked Rose on the box, but the jerry can of fruit juice was white wine, they sent me a replacement with no problem at all & responded to my messages within an hour. This month I placed an order of 9 items & when the parcel arrived one of the items was missing, which was a coopers european lager kit (£12.50), the order form in the box was ticked to say it was included, and checked by Olivier Oates. I messaged them through their online contact us form & direct to their info@lovebrewing e mail and had no reply whatsoever, So I had to put the payment into dispute with Paypal, they then messaged me within 5 minutes saying check your spam / junk folder we have replied & I checked & no there was nothing at all from them. They then messaged through Paypal saying that they had posted the item. I still haven't received it or any tracking information from them. Personally I won't be ordering from them again nor will I be calling into their shop. Whatever has happened with this company in the last few weeks has ruined the admiration I had for this business previously. My Brother in law has a You Tube Homebrew Channel with 3 thousand subscribers he can't believe the attitude of this company & also won't be using or recommending them again