I bought an easy-fold electric chair from live well, the steering was not good at all it wandered off to one side and didn't have a lot of power. I contacted them and they picked it up and took it for repair when they returned it, it was no better I rang Livewll and spoke to a person called Tom he said our engineers would not send it out if it wasn't right. After I said I would not be calling you if it was. He told me an independent engineering company would come and assess it. They did and confirmed the steering was not right, they took it back and in about a week I received a new chair. It was the same more engineers came out and agreed the steering was not right and they took it back. I rang and spoke with Tom again, he asked if I would like a new chair. I told him I've tried 3 times now and had the same problem and I would like a refund. I received a refund a while later but not the full amount. I rang Tom and asked why, he then tells me they educated the delivery charge of £19.90, which states on their website free delivery the next day. Even if it didn't I would have thought after 3 attempts at getting it right they might have given me a full refund. I have now purchased a new chair from Monarc Mobility which is first class and costs a bit more but like my Mum used to say you only get what you pay for.