Outrageous customer service, should be a minus star rating - do yourself a favour and avoid at all costs. Paid over £1000 for a mobility scooter for my 91 year old Mum, when it arrived it had clearly been used, dirty marks on scooter, packaging had a cigarette burn on it and the information booklet had been written on & scored out. Firstly they didn’t believe me when I called to ask why they had sent a used item when I paid for a new one. Had to send photographs to prove my claims, eventually got them to collect it then it took them almost another 4 weeks & about 20 phone calls and emails to refund our cash. They do not reply to emails or return phone calls, It took me threatening legal action before I managed to get my money back. Shoddy shoddy excuse for a company - still waiting on 5 call backs from the customer service manager Sam, he is alway unavailable due to ‘meetings’