Purchased a Rise & Recline chair for my 84 year old Father in Law to come out of Hospital on next day delivery. Chair turned up as promised unfortunately within 3 hours the chair failed to adjust an dstuck in the rise position . 9am following morning i spoke to the company who were so sorry and promised to collect and replace the chair as the call was on a Thursday it may run into Monday. Monday not call no chair so i called again to now be informed it would take 10 to 14 days to arrange the swap. I informed this was not suitable and required a full refund. Once again i was told that they would arrange things a would call back first thing Tuesday (Today) NO CALL i rang back and the same girl acknowledged that she hadn't called as promised but had arranged to get the chair collected but no idea when and they would not refund untill they had inspected the 3 Hour old chair !! DISGUSTED that they can supply a chair in 24hrs but can not deal with the issues caused if they are called out