Terrible company and very unkind! Don't use them, look at all the poor reviews, it's true. Ordered for my father in-law, who has been too ill to try it, when he did he fell off (Instafold, Folding Mobility Scooter). It's new in a box, but as it's outside their 28 day returns policy they will not let us return it, there's nothing they can do! I spoke to Steph, she was very nice but sounded embarrassed, she spoke to her manager who refused any help, she would not give me her managers name, that tells it all!
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