PLEASE DO NOT USE THIS COMPANY. Read the other 1 star reviews and take it very seriously. I would also give zero stars if available. I am having to go to court regarding a Livewell Jaunt Plus. I paid for a NEW Livewell Jaunt Plus and they sent me a USED SCOOTER with dog hairs all over it, with a defected battery holder, with soil in the box and on the scooter, it had scuffs and marks all over. The packaging was dirty inside and outside. It smelt terrible. I immediately complained and sent the pictures to them. They kept telling me that they did not receive my email, or the pictures and that there was no record of my discussion with support. I sent the pictures twice using an external service which date stamps it when the pictures are sent and received. They still claim not to have received it. I have evidence that I emailed them and that they ignored my messages. If you try to send items back without them approving it you have to pay nearly £100 and still won't necessarily get your money back. The scooter is faulty and they are refusing to honour the 2 year warranty. I am taking them to court to get this dealt with. Horrendous company. Please do not use. Save yourself the headache and use a professional company with good customer service.