Avoid this firm until they sort their tinpot, cowboy courrier company! If you have an account, I would urge you to close it and for any businesses using them, I would recommend you cancel the contract as they are failing your customers. My terminally ill husband has now been confined to bed for the last 48hrs when this courrier firm, Tuffnells failed to provide the next day delivery service of a riser recliner chair which was paid for on Friday. The initial conversation with Tuffnells agent Darren lack empathy and any sign of service as he just continually quoted their policy to refer back to the supplier, Livewell Today. After numerous emails and telephone calls, I was assured it was on a priority pre-12pm delivery for this morning by their supervisor, Courtney and have to ask a friend to waste her morning sitting in waiting for it and it is now almost 1pm and still no chair. At an already stressful time, this has added anxiety and upset, theit service had been disgraceful.