My husband bought a 3 piece suit on line. Unfortunately when it arrived the trousers and waistcoat were too big. We made the decision to travel to their store in Skipton to get fitted properly before a wedding we were are attending this weekend. 
I contacted customer care and they were so helpful. They made sure the store had the sizes in stock and went out their way to send what they didn’t have in to the store. 
On arrival at the store there were no hitches. The stock we required had been sent there. The store representatives were an absolute pleasure and so helpful! Really professional business providing top quality suits! My husband is so pleased with his suit. He also managed to order one of their shirts that has been delivered to us on time. I really can’t praise this company enough. I would highly recommend!