This Is the first time we have purchased anything from First mats and were very impressed with the service from online order to doorstep delivery. I found their communication excellent and the little bundle of literature that came with the mats assured us that "If" we had any problems or required advice they were but a phone call away very reassuring. We are a small manufacturing firm that depend on quality and reliability especially operating during the Covid pandemic. The Cutting Mats we use from First mats are a tough, strong professional tool and I have no doubts that we will be doing more business with First mats together as we grow.