As former loyal customers of EYG we had no hesitation recently in contacting you to request a quote for replacement windows, doors, soffit and fascia. However, our recent experience has, disappointingly, fallen short of our expectations; we very much felt the 'hard-sell' and were left feeling rather ‘steam-rollered’ into making a decision, having been told that a price increase would be implemented from the following Monday and that we had until the Friday (less than 48hours) to decide whether we wished to accept the discounted quote of over £18,000! We do still wish to proceed based on our previous experiences and the quality of the work done. We have always received good customer service from EYG and any salesmen who have called have appeared unrushed with no pressure sales pitch. Unfortunately, this was not the case on this occasion; we felt that we were given very little opportunity for unrushed time and space to reflect on our choices and make a decision (I got the impression, possibly incorrectly, that we were taking too long). It was made clear to us that should we have any further questions then we would have the opportunity to raise these with the surveyor prior to going ahead with the work. Having now had the opportunity to reflect on the quote and the experience, we do have further questions we would like addressed. We should add that, in fairness to the salesman, we were aware that he had two further appointments that day and that he had already had to ask for his following appointment to be put back.