We ordered our new conservatory 15th January 21 and it’s was not completed until June 21, to say this took a long time is an understatement. The first part of the build went well and to plan, the electrician arrived as programmed on 29th April 21 the same morning the glazing fitters was due to start the roof and window installation the electrician managed to damage one of the brick pillars and left without advising anyone of the damage. When the window fitters arrived an hour or so later they advised the installation couldn’t be carried out due to the damaged brick work, we was then advised the install would need to be delayed due to the damage and would have to fit in with other installations due to the amount of work load EYG had booked in. The brickwork was repaired on 7th May 21 and advised the revised installation date would be 14th June 21, After much discussion with the Newark office the installation was rearranged for 17th May 21. The plastering then followed soon after along with the floor levelling which the floor had to be done 3 times and still wasn’t acceptable to lay a floor covering on. It was agreed with the Newark manager that I should get the floor levelled and the cost would be paid by EYG, this was alll agreed and eventually all works was completed and I had a meeting with the Newark manager on 8th July 21 to sign off the installation and it was agreed we would receive a cheque for £355.00 to cover the cost of the floor and a small compensation for our troubles during the long build. We still haven’t received any cheque from EYG dispute chasing this up with the newark manager. To say we’re unhappy is an understatement considering the cost of the conservatory and the very poor management during the build. Just one other thing the electrician that was used is by far the most untidy and ignorant trades man I’ve ever come across, I don’t say this lightly as I’m also in the construction industry and deal with contractors on a daily basis. Also despite being told by the sales man (Fraser Collingham) in January to contact him anytime if there was any problems, I called Fraser several times and sent messages only to be ignored. So much for after sales service!! Please feel free to contact me by phone or email. Disappointed D Fearn