Part of my delivery didn't get sent (travel mug) and I didn't want to pay to return the egg cups/ cards - which is only ordered to increase my order value to get free delivery. My order cost £79, with free delivery over £75. I thought there was an error as the free delivery promotion didn't apply. It seems I was 82p short of £75 and I paid £4.99 delivery and I’d need to pay delivery to return the cards/ egg cups, that I'd impulse buyed. It frustrated me that I couldn't add to the order to get the free delivery and I was stuck with some items that I didn't really want. I love the brand but won't be shopping with you again for a long time.