The 2 star rating is for the "APC" delivery company working on your behalf. Due to current circumstances the despatch was somewhat delayed, fine, I think we can all understand that. I have received a text on the delivery date from APC informing me that my order will arrive 10:54-12:54. I waited. When it didn't arrive, I called APC. 1st call no one answered, 2nd call I kind of got through but on hold for 14 min to be hang up on. Third time someone picked up. The lady who answered my call couldn't care less about the order not being withing the time window sent to me. This text is sent by a computer she said and your order can arrive at 4pm, no guarantee. I just wonder - what is the point of the text message sent to me? I certainly don't have the luxury of spending the day waiting for delivery. The driver, over 2 hrs outside that allocated time, said nothing no apology for being late, nothing....I don't think he knows customers are sent a text, or he doesn't care. The drinks were birthday present and just what I wanted, however I will not be using Drinks Direct again because of APC, disappointing experience.