Dragonfly are very friendly and knowledgable, their products are diverse and well priced. My only concern with this company is the packaging used. Most of the raw food was defrosted when it arrived, the box was damaged and the 'cool bag' is just closed with some tape. If they used packing materials like Pro Dog Raw, the food would not be defrosted. Given delivery costs £9.99, it's fair to assume packaging should be better. Their helpline said that meat can be frozen and defrosted 4 times over, when I asked my vet about this, they said it's very dangerous and should be avoided. Given other companies deliver food frozen, this is a big area in which Dragonfly can improve.