My long road of travails with Book Writing Founders You'll probably wonder why I've written the only three star rating up to now and I'll tell you why. I've been a client of BWF for two years now and I have four book titles published through them and perhaps a 5th and 6th if my concerns are ever properly addressed. My first and biggest concern is BWF managment's unwillingness to take ownership of their employees gross mistakes particularly those made by their "account managers" My experience with BWF "account managers" is they're in reality high-pressure commissioned sales people who do not last long for whatever reasons. What I've also found with BWF is their quality control is ubiqitous at best and their delays are in my opinion the result of indifference which occurs soon after the "account manager" (sales person) receives their commission and moves on to the next victim, knowing they won't be working there that long anyway. In the past two years I've gone through account managers like toilet paper. First there was Amanda, and then Lisa, Waylon, Becky, Mark, Joe, and Amy. My understanding is all of them are now gone but Amy. Waylon (the prize of the lot) once begged me to speak with one of the company's big wig "directors", a Robert Keenan. This snake-oil salesman projected big sales if I gave him $10,000 which he would manage through his subsidiary company in Santa Clara California. I foolishy forked over the money and where it went, who knows. At present I'm working with an empathetic and concerned senior manager named Kevin Peterson. Thus far he has examined where some of my $40,000 earmarked for marketing went. Mind you in 2-years BWF marketing has only yielded 65 book sales. Kevin informed me my money went towards their writing Instagram and Facebook posts even though I ordered four prior "account managers" to stop wasting my money on these posts. Apparently little money went towards actually promoting my four books. Why was BWF obsessed with posts? The reason is they've got bags of them. Sadly no one has ever read anything on Instagram and Facebook because there was never any promotion effort made to direct readers there. As for the website Lisa sold me two years ago for $5,000 which she said would by up in six weeks, it wasn't. After interminable delays I had to wait for Mr. Peterson, nearly two years later, to fix it and now I have a proper website. I might add Lisa, the crook who sold me the website, lied like a rug. I asked if there would be later costs and she said no. Later I learned there was a $3,000 fee for ADA compliance and a $1,000 fee for 5 years of forwarding email hook-up. Oh yes, the erstwhile Becky, said my books would fail if I did not have an audio link. The receipt for the four audio books reads $20,000 and supposidly other things which when questioned Becky replied it would go towards "marketing". By now you may well ask why I did not give Book Writing Founders an abysmal one or two star review. The answer is I consider myself a fair man. You see I've read the horror stories of other self-publishing companies out there who take your money and run off leaving you wondering what just happened. After countless delays BWF in the end has published two out of four audio books on Amazon Kindle. Mr. Kevin Peterson says the third audio book is in the works and I believe him. What I'm going to say about BWF may not make a great deal of sense but in the end they have this anemic sense of obligation towards eventually delivering deliver what you paid for. Do they correct all their mistakes? The answer is some but not all and again, eventually. My first book was published with the first letter up and down every right hand page missing for the first 273 pages. Waylon my "account manager" at the time blamed it on Kindle, but that was not true as it was an error made in house by BWF formatters. Was the problem corrected? It was, eventually. As for thier editors all I can say is they are hit and miss. Some are good, one is exceptional, and some are in desperate need of remedial English. Plan on editing the editor's work yourself unless you're fortunate enough to end up with one of the few good ones. Here's a good thing I will say which may not seem like much yet it is. They have a phone number someone answeres. They don't always identify themselves as BWF which is strangely odd, yet unlike the competition they do have a phone. So all in all, am I happy with BWF? The simple truth is no. I find their business culture of blaming former employees for what happened with their clients money to be wanting at best. The fact they have the gumption to even say it's the clients problem if their money was misspent is despicable. So why am I even still assocated with BWF? The answer is two-fold. One is I'm hopeful they'll do the right thing in the end and the second is, for what it's worth, they're the leper with the most fingers.