I deeply regret using this company to handle my side of a party wall dispute. Their senior director Mark Amodio has behaved unprofessionally throughout. He has repeatedly failed to respond to even basic requests for information. He has taken up to eight weeks to respond to the building owners surveyor. He has allowed the adjoining surveyor to drag the process out. Worst of all, when I had a quote for approx £800 to repair the damages caused by my neighbours builders, Mark agreed to a sum of half that cost. My neighbour did not dispute the damage. My neighbour did not have a different quote for cost of repairs. Mark's reasoning for this, in his own words: “Given the quantum for the dispute and the disproportionate amount of time myself and Jean-Pierre* are spending; this is the fairest outcome for the parties. Should you not agree with my Award; you are at liberty to appeal it in court.” *Jean Pierre is the neighbours surveyor I finally raised up the complaint procedure at Anstey Horne and the senior management did finally get me the full amount. But like all of this process, I had to use my time and energy to make up for Mark's failure to act professionally. I have raised a complaint to RICS and the CIOB about this.